Shipping, Return & Refund

• Please note: If you have made a purchase at dookdi.com, we assume that you have gone through and are aware of the refund/exchange policy stated below
• Shipping is calculated at the time of checkout.
• We process your orders within 3 working business days. usually each products takes making time of 5-7 working days. and they will be delivered to your doorstep within 10-15 business days max. If the piece is ready it will take 5-6 business days to reach to you.
• Incase you need the order by a particular date then please reach out to us on our email before order.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you wish to track couriers write to us on [email protected] for the tracking details.

• Orders are not shipped on Sundays or Public Holidays.                                                         
• kindly verify the shipping details specially phone number and provide full address.
• If the product is returned to us with any of these reasons, shipping company charges us again to return the item. (In this case, these charges will levied from the customer)                                                                
• For international shipping inquiries, please write to us with screenshot of pieces you would like to purchase and shipping address country pin code on [email protected]                                                                                                                                                                      
• We’re continuously striving to get your products to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we’ll notify you of this delay immediately.                                                                                                                                 
• returns:
• Please choose to buy your pieces carefully and consciously. if you need any information before buying the piece, please reach out to us .
• We do not except returns or exchange for items where below reasons are not applicable.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

                Eligible for return:

• If the product is damaged in transit.

                Eligible for exchange:

• If wrong product has been sent by our team.
• If there is a manufacturing defect on the product with respect to design or wearability.
• If the product is damaged in transit.

EXCHANGES (If Applicable)

• Exchange /return will be only accepted once.
• We only exchange if products received are defective /damaged/incorrect.
• Step 1: Please send us an email about the same at [email protected] within 48 hours. And also attach a picture of the damaged/defective/incorrect piece. We will strive to resolve the issue in the best way possible.
• Step 2: Once we look into the issue, you will require to return us the product through courier within 7 days of receiving the item.
• The courier charges of return products will be borne by the customer.
• Step 3: The product should be returned along with the tags and packaging. If the product is eligible for an exchange, we will send you a replacement with the next 20 days and the shipping charges will be borne by us.
• The time taken for your exchanged product to reach you may vary depending on the individual postal address.
• The value for the exchange order cannot be less than the original order.

REFUNDS (if applicable):

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If it is approved, then you get the full refund(shipping deducted) will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS (if applicable)

• Unfortunately only regular priced items may be exchanged, sale items cannot be exchanged or returned.

LATE OR MISSING REFUNDS (if applicable)

• If you haven’t received a refund yet,

~first check your bank account again.

~Then contact your credit card company (it may take some time before your refund is officially posted.)

~Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

BELOW CASES DO NOT QUALIFY FOR A REFUND OR EXCHANGE.

• Incorrect/outdated delivery address. (Includes incorrect PIN codes)
• Package refused by recipient
• Items returned in used/damaged condition.
• Minor color or design variations.

(Such variations are a part of the handcrafting process and beyond the control of our craftsmen.)

• We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, please know monitors are calibrated differently and colors while may be close, may not be 100% accurate.

Dookdi loves living surfaces. Natural oxidisation is a property of brass and copper and is caused by varying climatic & storage conditions. To keep in best conditions please refer the ‘care’ page.